Items purchased from Gold & Diamond Exchange can be returned within 14 days of the date of purchase.
If you have changed your mind or are unhappy with a gift, we can offer an exchange or a store credit only. We do not offer refunds for change of mind, so please choose carefully. A credit note issued cannot be redeemed for cash and is valid for 12 months from the date of issue.
The goods that are being returned must be in original condition and accompanied by the original sales receipt, valuation (if provided) and original packaging. We will not offer an exchange on goods that have been engraved or altered in any other way. It is the customer’s responsibility to make sure that goods being returned are adequately packaged so as not to be damaged during return transit.
Special orders and Lay-bys are not eligible for return.
The customer can choose between refund or exchange if goods are found to be faulty. We do not cover items of jewellery for wear and tear, but manufacturing faults are covered by us. The lifespan of jewellery depends on the owner’s treatment of it. Please do not garden, clean the house, play sport or participate in strenuous exercise whilst wearing the piece.
Our online store only accepts payments via PayPal or a bank transfer directly into our bank account. If you would like to Lay-by an item please contact us directly and we will arrange it for you. Prices are subject to change on the website due to factors outside our control within the norms of market fluctuations. We will advise you of the availability of one-off items with antique, estate and vintage items. Items from our new collections are also priced accordingly to the associated costs at time of manufacture and are subject to market fluctuations such as the price of diamonds, gemstones & metals.
Once an order has been made online, it will not be dispatched until the payment has been received in full and we are satisfied with the integrity of the order. Due to the nature of the items being shipped, a Gold & Diamond Exchange representative will contact you at the time of your order to ensure a smooth order process and to confirm all details.
We offer complimentary Express Australia Post shipping on all of our domestic orders.
Please do not use PO Box’s as your shipping address, as we are unable to deliver to them. Please only provide a monitored physical address for shipping, as all items purchased from our website will require a signature upon delivery. We hope that you can understand that due to the nature of the items this is non-negotiable.
You can shop with us with peace of mind as all jewellery pieces purchased will be shipped with insurance to the purchase value of the item.
DELIVERY TIME & TRACKING
We aim to have all orders dispatched within 2 business days from when you place your order. We will always contact you if this cannot be done via either email or phone.
Delivery in Australia with Express Australia Post can take between 1-5 business days depending on your location and time of the year.
Once your order is shipped, we will provide you with tracking details via email so you can track your parcels progress with Australia Post.
Currently we only offer shipping to Australian postal addresses. We will ship to international locations on request, if you would like a quote, please contact us directly at firstname.lastname@example.org.
SHIPPING TERMS & CONDITIONS
Once the order is picked up by Australia Post, Gold & Diamond Exchange releases all obligation, responsibility and authority over the order. It is the responsibility of the customer to inform Gold & Diamond Exchange if an order does not arrive. Only then will we be able to lodge enquiries with the courier to ensure the delivery arrives as soon as possible. Gold & Diamond Exchange will not be held liable for any loss or damage resulting from late delivery.
It is your responsibility to provide the correct delivery address and phone number when placing your order. Should you enter an incorrect address, we are under no obligation to re-send the order to the correct address at our expense.
Purchasing online from Gold & Diamond Exchange requires a signature upon delivery. By agreeing to the purchase, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent, or proxy recipient of the order (chosen at the courier partner’s discretion). You agree that in doing so we have delivered the order within the terms of the agreement between you and us.
You agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. Gold & Diamond Exchange takes no liability for any item/s couriered or posted, by choosing this method of delivery you are agreeing to enter into a risk that it is out of our control and we cannot be held liable.
Prices of goods, services, delivery and other charges displayed on Gold & Diamond Exchange website are current at the time of display. These prices are subject to change without notice. While we will always try our best to be as accurate as possible with our product descriptions and pricing, we are unable to guarantee that there are no errors, incomplete or outdated information. Photos of our items also serve as part of the description.
All prices displayed on our online store are in Australian dollars and include GST. Prices are correct at the time of listing, but are subject to change without notice. All items offered are individual one-off pieces that are priced on their condition, rarity, stone content, precious metal weight and age.
Estate, vintage and antique jewellery are all jewellery items that have been worn and owned previously. While we are very careful selecting jewellery in the best conditions, the condition of the items can vary, so we do our best to describe it as accurately as possible in the individual item listings. The condition of the items can also be discerned from the pictures provided on our website. If you require clarification about the condition of an item please do not hesitate to contact us before making a purchase.
All of our jewellery pieces have been professionally cleaned and checked. The majority of our pre-loved items are also sent to our workshops to be professionally polished before they are displayed for sale. We take pride in our customer service and value all our customers. If you have any issues at any time, please do not hesitate to discuss the matter with us. We do not cover wear and tear of jewellery; however, any manufacturing issues are always covered by us.
Jewellery can be delicate and we encourage our customers to take extra care when wearing it daily to ensure you keep your favourite pieces in the best condition. Easy things you can do every day to prevent damage include taking your jewellery off while cleaning, sleeping, showering and during exercise. Avoid wearing it whenever there is a chance it can be caught on clothing or anything that can disturb the setting, clasps, loosen stones etc. Fine pieces tend to wear quicker and are more prone to breakage than a thicker solidly built piece. It is your responsibility to determine whether the design of an item suits your lifestyle before you make a purchase.
We reserve the right not to provide goods or services, terminate accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
If you need to cancel an order, please contact us immediately (within 24hours) by phone on (07) 32110088 or by email at email@example.com.
Our agreement with you only comes into existence once we have received your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.
LIMITATION OF LIABILITY
Any liability in connection with goods or services supplied to you will be subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Gold & Diamond Exchange be limited to:
In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
This website from time to time may have errors due to system glitches or human error. All effort is made to ensure all information on this website is correct. However, if an error is found, we will take measures to ensure you are contacted and made known.
The information contained on our website is provided by Gold & Diamond Exchange in good faith. To the best of our knowledge, the information is accurate and current. However, Gold & Diamond Exchange, any of their staff or consultants do not make any representation or warranty as to the accuracy or completeness of the information.
To the fullest extent permitted by applicable law, Gold & Diamond Exchange disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Gold & Diamond Exchange makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements. You expressly acknowledge and agree that Gold & Diamond Exchange does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website and Gold & Diamond Exchange is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.
You further acknowledge and agree that subject to the section dealing with “Limitation of Liability”, Gold & Diamond Exchange will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.
ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS AND CONDITIONS
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. Gold & Diamond Exchange reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.